How Can We Help Today?
Owned and operated by Luxe Patio Kitchen, we are happy to answer questions about outdoor kitchens, grills, gazebos, and patio furniture.
Choose Your Preferred Channel
Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, followed by a transit time of 5 to 8 business days. Free shipping is available on most orders within the Continental U.S., excluding Alaska and Hawaii.
How can I track my order?
Once your outdoor kitchen, grill, gazebo, or furniture set ships, you will receive a confirmation email with a tracking number. You can use that number to follow your delivery status in real time.
What is your return policy?
If your patio furniture or grill arrives damaged or is not what you expected, please contact us within 30 days of delivery. We will work with you to arrange a return or exchange as quickly as possible.
Can I exchange an item for a different model?
Yes, exchanges are available for items in their original, unused condition. Please reach out to our team with your order number and the model you would like instead, and we will guide you through the process.
Do your outdoor kitchens come with assembly instructions?
Every outdoor kitchen and gazebo ships with detailed assembly instructions and a hardware checklist. If you need additional guidance during setup, our support team is ready to walk you through each step.
What materials are your patio furniture sets made from?
Our patio furniture sets are crafted from weather-resistant materials designed for long-term outdoor use. Product pages list specific materials, dimensions, and care recommendations for each collection.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
Drop Us a Line
Business Hours
Our Commitment to You
Prompt Replies
Most emails and messages are answered within one business day so your project stays on track.
Secure Shopping
Your personal and payment information is protected with industry-standard encryption at every step.
Quality You Can See
Every grill, gazebo, and furniture set is built with weather-resistant materials made for outdoor living.
Reliable Delivery
Free shipping on most orders within the Continental U.S. with tracking provided from warehouse to doorstep.
