Contact

How Can We Help Today?

Owned and operated by Luxe Patio Kitchen, we are happy to answer questions about outdoor kitchens, grills, gazebos, and patio furniture.

We typically respond within 24 hours
Reach Us

Choose Your Preferred Channel

Email
support@luxepatiokitchen.com
Within 24 hours
Phone
(555) 000-0000
Mon-Fri, 9 AM - 5 PM EST
Live Chat
Available during business hours for quick questions
Replies in minutes
Common Questions

Frequently Asked Questions

How long does shipping take?

Handling time is 1 to 3 business days, followed by a transit time of 5 to 8 business days. Free shipping is available on most orders within the Continental U.S., excluding Alaska and Hawaii.

How can I track my order?

Once your outdoor kitchen, grill, gazebo, or furniture set ships, you will receive a confirmation email with a tracking number. You can use that number to follow your delivery status in real time.

What is your return policy?

If your patio furniture or grill arrives damaged or is not what you expected, please contact us within 30 days of delivery. We will work with you to arrange a return or exchange as quickly as possible.

Can I exchange an item for a different model?

Yes, exchanges are available for items in their original, unused condition. Please reach out to our team with your order number and the model you would like instead, and we will guide you through the process.

Do your outdoor kitchens come with assembly instructions?

Every outdoor kitchen and gazebo ships with detailed assembly instructions and a hardware checklist. If you need additional guidance during setup, our support team is ready to walk you through each step.

What materials are your patio furniture sets made from?

Our patio furniture sets are crafted from weather-resistant materials designed for long-term outdoor use. Product pages list specific materials, dimensions, and care recommendations for each collection.

Do you charge sales tax?

Sales tax, if applicable, is calculated and displayed at checkout.

Send a Message

Drop Us a Line

Select a topic...
Outdoor Kitchen Question
Grill Selection Help
Gazebo Inquiry
Patio Furniture Guidance
Order or Shipping Status
Availability

Business Hours

Monday – Friday 9:00 AM - 5:00 PM EST
Saturday – Sunday Closed
Our Promise

Our Commitment to You

Prompt Replies

Most emails and messages are answered within one business day so your project stays on track.

Secure Shopping

Your personal and payment information is protected with industry-standard encryption at every step.

Quality You Can See

Every grill, gazebo, and furniture set is built with weather-resistant materials made for outdoor living.

Reliable Delivery

Free shipping on most orders within the Continental U.S. with tracking provided from warehouse to doorstep.